Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return: 

    • Item/s must be unused, unwashed and in impeccable condition.
    • Garments with distinct odours, blemishes, signs of wear and tear or covered in animal/human hair will not be accepted.
    • Items that are on sale cannot be returned. Please double check you’re sizing as no credit note will be issued in exchange for these items. 
    • Gift cards are not eligible for returns or refunds. 

To request a return, please email us at info@milaactive.com.au please include your order number and reason for returning. If approved, we will send you our return shipping address.

When returning an item, we suggest using standard post as this will be the most cost-effective option. If the package is lost while being returned to us, we will not be able to refund or exchange.

*Please note: Customers are required to cover all costs involved with returning products. If any products returned goes against our product return eligibility, the customer will be contacted and given the option to have this returned to them (at customers cost), or for this to be disposed of. If the customer has contacted our team and found a fault with one of their items, Mila Active will cover the return shipping costs. 

Please allow up to 7 business days for your return to be finalised. Please note, we do not issue refunds on non-faulty items, only a store credit will be provided once your return has been received & assessed.

We do not offer full refunds or exchanges for a product unless it is deemed faulty upon inspection. In some scenarios, we may require the faulty item to be returned to us for further inspection. If an item is deemed fault a refund will be proceed and refunded back to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

If you wish to return an item which was a gift, we will require the original order number and email address in order to process the request. 

All items are thoroughly inspected before any action is taken. If the item being returned does not comply with our standards as mentioned above, the customer will be contacted. 

You can always contact us for any return questions at info@milaactive.com.au